Home Depot’s AI assistant saw a 20% inquiry spike last week, while Lowe’s and Best Buy launched similar tools, highlighting a rapid AI adoption wave in retail over the past month.
Last week, Home Depot announced a 20% increase in customer inquiries for its Magic Apron AI assistant, showing swift adoption in the competitive retail sector.
Last week, on December 18, 2025, Home Depot revealed that its Magic Apron AI assistant experienced a 20% increase in customer inquiries, signaling strong initial adoption. This follows Lowe’s launch of the Mylow Companion on December 10, 2025, aimed at enhancing DIY project planning and support.
Current Waves (since November 20, 2025)
Since late November 2025, the retail sector has seen a surge in AI-driven innovations. On December 10, 2025, Lowe’s introduced the Mylow Companion, an AI assistant designed to streamline customer interactions and project planning. Shortly after, on December 15, 2025, Best Buy announced its AI-powered tool for home electronics installation, responding to competitive pressures.
The momentum continued as Home Depot reported engagement metrics on December 18, 2025, demonstrating how AI tools are reducing customer experience gaps and boosting omnichannel efficiency. These developments, all within the past 30 days, underscore a trend towards intelligent in-store assistance and digital planning in home improvement retail.
Historical Echoes
Looking back over the past quarter, AI integration in retail has been steadily accelerating. In October 2025, industry analyses began highlighting AI’s role in optimizing post-holiday renovation budgets and inventory management. The recent launches build on earlier digital transformation efforts that have shaped customer journeys throughout late 2025.
As we approach 2026, these AI innovations are becoming key differentiators, with retailers leveraging technology to enhance competitive dynamics and capture DIY spend. The rapid adoption since November 20, 2025, reflects a broader shift towards data-driven retail solutions that prioritize seamless customer experiences.
